Shipping and Delivery Information

Review the information below for order processing, estimated delivery, tracking, and assistance with shipping issues.

Processing and dispatch

Generally 4–5 business days before shipment. This is the time for order processing and dispatch; it is separate from delivery transit time.

Estimated delivery after dispatch

Approximately 2–3 weeks after dispatch. This is an estimate, not a guaranteed delivery date.

Order processing and shipping

Orders generally require 4–5 business days for processing and dispatch before they are shipped. Processing time is separate from the transit time required for delivery.

Estimated delivery time

After dispatch, delivery generally takes approximately 2–3 weeks. This is an estimate, not a guaranteed delivery date. Actual delivery times can vary depending on the destination, carrier operations, customs processing where applicable, supplier availability, and other circumstances outside the store’s control.

Order tracking

Where tracking information is available, customers may receive tracking details after their order has been dispatched. Tracking updates can take time to appear in the carrier’s system.

Delays and delivery issues

Unexpected delays can occur because of carrier disruptions, customs inspections, weather, incorrect shipping information, or other logistical issues. If your shipment is unusually delayed, missing, or damaged, contact the store for assistance.

Incorrect address

Please provide a complete and accurate delivery address when placing an order. If an address needs correction, contact customer support as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

Contact information

For shipping questions, delivery updates, or assistance with an order, contact us:

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